Returns

Returns Information

We offer a Free Returns Collection Service on any item for any reason, this second to none market leading service ensures the only thing you pay for is the products you purchase. This helps you order with confidence as if you are not 100% happy we will collect your items and credit you in full.

What do I do if I order something and it is for any reason not quite right?

For peace of mind we offer a 30 day money back guarantee on all stock items, so if something does not fit or for some reason you are not 100% happy let us know within 30 days and we will arrange collection of the goods for a full credit or exchange. All we ask is that the product is unspoilt and with it's original packaging.

I am missing an item or something is damaged, what do I do?

In the rare and unfortunate event of there being damage or a shortage upon delivery, contact customer services on 0845 500 6060 to raise the issue so we can rectify the problem and arrange for replacements to be sent

Return Procedure...

  1. You will need your delivery note number and the details of the items to be returned.
  2. Phone customer services on 0845 500 6060 or email sales@safetecdirect.co.uk
  3. We will issue a returns number and immediately arrange for collection of the items.
  4. Return the item in its original condition, including any packaging.
  5. Ensure it's securely packed so it can not be defaced or damaged in any way.
  6. On inspection of the returned goods a credit or refund will be raised.
  7. Refunds will be processed with 7 days of return.